Sıkça Sorulan Sorular

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to

Filter by Topic
  • All
  • Membership
  • TheClique Exclusive Customer Service
  • Shopping
  • Payment
  • Security
  • Delivery
  • Return

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 12-24 hours!


You can shop at The as a visitor without being a member. However, we recommend you to shop by creating a membership so that you can track your orders through the system and contact you about your order when necessary and send you order status updates.

Since all current information about your order will be shared through the contact information you have declared while creating your membership, we recommend that you update this information from your account in case of any changes.

If you click on the "forgot password" button by entering your e-mail address that you created a membership to our system, your new password will be sent to your e-mail address.

TheClique Exclusive Customer Service

The Clique has GOLD and VIP membership packages that will always make its customers feel privileged and special. These services include unique services such as a special style consultant who will suggest combinations and help you organize your wardrobe, a gift consultant who will help you choose gifts for Special Occasions, Store Delivery service at the location of your choice, same day delivery within Istanbul.

The Clique has certain criteria for GOLD and VIP memberships. These Memberships are obtained through purchases from the brands specified during the Campaign periods, through invitations or with Status points processed into the account.

You earn status points for all purchases made through member brands' physical stores, their websites and While purchases made through The will be credited directly to your status points, in order for purchases made through other means to be credited to your status points, you must send the invoice of the purchase and the name of the platform you purchased from.

It is given for 1 month for your opening special information and Campaign brand purchases, 1 year when acquired with Status points and 5 years for participation with VIP Invitation. It is renewed with status status and campaign gains.

You can get service through the application by downloading our mobile application via Apple Store and Google Play. After specifying the reference, if any, during your membership, if there is a package defined for you after the system review, your access to the application will be approved within 24 hours.


After creating your The membership or logging in, you can start shopping immediately. If you wish, you can search for the brands or products you are interested in; you can add the products you like to your cart after selecting the color and size options, and complete your shopping by filling in the delivery and payment information..

You can visit The from anywhere in Turkey and shop to your heart's content.

Yes. The prices you see on The are inclusive of VAT.

Yes. There is a separation of delivery and billing address on the checkout page. You can add the address you want to send a gift to as the delivery address. Thus, the product you want to send as a gift will be sent to the address you specify on delivery..

Periodically, information about the opportunities on our site is sent to your e-mail address that you will provide when you become a member of The Make sure that the notification option is turned on.


a. You can pay for your purchases from The by using a credit card of any bank you wish. b. You can pay with debit cards and cash payment (ATM) cards. c. Credit Cards of foreign banks cannot be used for payment.
On the My Cart page, you can benefit from our campaigns by entering your campaign coupon code suitable for the products in your cart in the "Coupon Code" field under the order summary screen and clicking "Apply". Make sure you see your coupon discount in the order summary discount field.


When making a payment, the information about your credit card is encrypted using 128bit SSL and automatically reaches the bank where the payment transactions are made and authorization is received. During this process, your information is only sent to the bank and is not stored by YLL TASARIM GIYIM VE MAGAZACILIK LTD.STI.

Your credit card information is not stored by YLL TASARIM GIYIM VE MAGAZACILIK LTD.STI.

Your identity information you provide during membership registration and shopping is stored in accordance with the membership agreement.


Products sold through are limited to store stocks. After the customer's order, the stock of the product in the stores is checked, the customer is informed about the products that cannot be supplied due to out of stock and the payment is refunded.

All products you purchase from are delivered to cargo within 1-4 business days. The estimated arrival time is 1 business day for shipments within Istanbul and 1 to 4 business days for shipments outside Istanbul. The cargo company will deliver your order to the address you specify between 09.00-18.00 on working days.

Domestic delivery is free of charge for orders placed from Overseas delivery varies according to countries and is calculated at the time of order.

If your order has not yet been shipped, you can cancel your order from My Account > My Orders page. You can also email your request to us at After your order cancellation request is approved, if the payment was taken from your credit card, the refund will be made to your card. Installment payments are refunded in installments due to bank processes. Since the refund process varies depending on your bank, you can follow your refunds by contacting your bank


• The invoice date must not be more than 30 days old, • The original packaging of the product must be intact and unopened, • The packaging of cosmetics and products such as swimwear should have hygiene tape on them, • The product protection tape must not be opened, • Product labels and logos, if any, should not be removed, • The product must be available for resale.

The refunds of the products whose returns are approved are forwarded to your bank to be refunded to the card you paid within 3 business days or refunded in the same way in parallel with the payment method you used when purchasing the product. The average time for your refund to be reflected on credit cards is 1-3 business days, while this process may be longer for cash debit cards. We remind you that the process depends entirely on your bank and cannot intervene in bank processes. The payment of products purchased in installments is returned in installments in accordance with bank practices.

Unable to find satisfactory answers ? Contact Support